Welcome to Families Together Contact Services. A NACC registered, trusted Children and Families Services across the UK.
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At Families and Together Contact Services, we provide a safe, neutral, and professionally managed environment where children can maintain or rebuild relationships with family members. As an NACCC registered child contact service, our mission is to support positive family connections while ensuring every child’s wellbeing, safety, and emotional needs remain the top priority.
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Our services operates seven days a week from 9am to 7pm, providing flexible appointments and responsive support to meet urgent needs. Whether you’re a parent looking for a safe space to connect with your child, or a professional seeking a reliable service for contact or assessment arrangements, Families Together Contact Services is here to help.
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We are committed to promoting positive outcomes for children, empowering parents, and working in partnership with local authorities, courts, and CAFCASS.
Our Services
Centre Based Supervised Contact
At Families Together Contact Services, our centre based supervised contact provides a safe, structured, and neutral environment for children to spend time with their family members. Delivered from our designated contact rooms, this service supports positive interactions within a controlled setting, ensuring that each session promotes the child’s safety, emotional wellbeing, and developmental needs. All contact rooms are equipped with age appropriate toys, books, and resources to encourage healthy play, bonding, and engagement.
Each session is planned and risk assessed in advance, with trained contact supervisors present throughout to maintain oversight, manage safety, and provide sensitive, child-focused support.
Our practice follows the principles of the Children Act 1989 and aligns with our internal safeguarding policies, the NACCC framework, and professional social work standards. We maintain accurate and detailed written records of every contact session and ensure that any observations, concerns, or changes in presentation are promptly communicated to the commissioning authority.
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Indirect Contact
We deliver indirect contact in a safe, structured, and child-centred way, in line with NACCC standards and the Children Act 1989. Indirect contact involves communication such as letters, emails, voice recordings, or video messages when direct contact is not suitable or safe. Our trained staff review all communications to ensure they are appropriate, child focused, and delivered with the child’s emotional wellbeing at the forefront.
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We follow robust safeguarding, confidentiality, and data protection procedures, ensuring all correspondence is securely handled and clearly documented. Indirect contact is arranged in line with court directions or care plans, and we work closely with referrers, local authorities, and families to support positive and meaningful relationships in circumstances where in person contact is not yet viable.
Community Based Supervised Contact
At Families Together Contact Services, our community contact services provide families with a flexible, child-focused alternative to centre based contact. Delivered in safe, pre-agreed public spaces such as parks, libraries, or community venues, this service supports children in spending time with family members in a more natural environment while still benefiting from professional oversight. Each session is risk assessed in advance, and our trained contact supervisors remain present throughout to ensure the child’s safety and emotional wellbeing.
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All community contact arrangements follow the principles set out in the Children Act 1989 and are aligned with our safeguarding policy, lone working procedures, and the NACCC framework. We maintain clear, accurate records of each session and ensure that any issues or concerns are promptly reported.
Advocacy
At Families Together Contact Services, our advocacy work ensures that parents, carers, and young people are supported to have their voices heard within social care, legal, and multi-agency processes. We provide independent, child-focused advocacy that helps individuals understand their rights, navigate complex systems, and participate meaningfully in decisions that affect their lives. Our approach is grounded in clear communication, empowerment, and safeguarding, ensuring that each person feels respected, informed, and supported.
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All advocacy support is delivered by practitioners with extensive experience across statutory and independent children’s services. We assist with preparing for and attending meetings, reviewing reports, clarifying professional recommendations, and supporting service users to express their views confidently during conferences, reviews, assessments, and court proceedings.
Our practice is aligned with the Children Act 1989, Working Together 2018, and the principles of independence, transparency, and professional accountability. Detailed records are maintained for each piece of advocacy work.
Parenting Support
At Families Together Contact Services, our parenting support service provides structured, strengths based guidance to help parents develop the skills, confidence, and understanding needed to meet their children’s emotional, physical, and developmental needs.
Support is tailored to each family and may include coaching around routines, boundaries, attachment, communication, and behaviour management, as well as practical guidance on safe care, health, and home routines.
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Delivered by practitioners with extensive experience in statutory and independent children’s services, our parenting support is grounded in evidence-based practice, safeguarding principles, and a non-judgemental, solution-focused approach. Sessions may take place in the family home, community settings, or alongside supervised contact, depending on the assessed needs and care plan. We work collaboratively with local authorities, CAFCASS, and other professionals to ensure consistency and transparency, and we maintain clear written records of all sessions.
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Parenting assessments
At Families Together Contact Services, we provide comprehensive parenting assessments to help professionals, courts, and local authorities make informed decisions about a parent or carer’s ability to meet their child’s needs. Our assessments are carried out by qualified professionals who are trained in Parent Assess, Respect Perpetrator Program, PAMS and Triple P, with extensive safeguarding experience.
Each assessment is evidence based, objective, and tailored to the unique circumstances of the family, considering the child’s voice, developmental needs, and safety.
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All assessments are conducted in line with the Children Act 1989, Working Together to Safeguard Children, and Good Practice Guidance on Parenting Assessments.
We follow clear, structured processes to ensure consistency, fairness, and transparency, and our reports include balanced analysis and clear recommendations.
Where appropriate, we also offer observations during contact sessions and multi-agency consultation to support ongoing care planning or court proceedings.
Mediation and Conflict resolution
We offer structured mediation and conflict resolution services to support separated parents or carers in improving communication and reaching child-focused agreements.
Our trained mediators provide a neutral, supportive space where families can explore practical solutions to disputes, with the child’s best interests at the heart of every conversation. Mediation can help reduce tension, avoid lengthy court proceedings, and promote more stable co-parenting arrangements.
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All mediation sessions are delivered in line with safeguarding best practice and are guided by the principles of the Children Act 1989, including the paramountcy of the child’s welfare. Our mediators are skilled in managing high conflict disputes and can facilitate discussions around contact arrangements, parenting roles, and communication boundaries.
Where necessary, we work alongside social workers or legal professionals to ensure any outcomes are safe, appropriate, and clearly documented.
